Submit a Request | NYU Tandon School of Engineering

Submit a Request

Contact Us • Email Requests • Project Initiation Requests • Customer Service Workflows

Microphone on Audio Mixing Board

Contact Us

  • Phone: (646) 997 - 3934
  • Email: tsoe-av@nyu.edu
  • Location: 6 MetroTech RH 321

Email Requests

When submitting your media services request to tsoe-av@nyu.edu, please include the following information:

  • Event Title:
  • Event Date:
  • Start Time:
  • End Time:
  • Location (Building & Room):
  • Event Description:
  • Technical Request:
  • VIP’s:
  • Contact Information
    • Host Name:
    • Host Phone:
    • Host Email address:
  • Additional information:

Project Initiation Requests

  1. Submit this form to initiate a new project request. Carefully fill out all fields, providing as much information as possible.
  2. After submission, the request will be reviewed and a response provided within 10-15 business days.
  3. If the request is approved, an initial Rough Order of Magnitude (ROM) estimate will be provided for review and approval.
  4. If all parties are in agreement, the project will proceed to the Project Detail Development phase, where a final project cost estimate, scope of work, and schedules will be prepared for final approval and project execution.

Customer Service Workflow - Phone Support

 

Customer Service Workflow - Phone Process

 

  • Requestor calls 646-997-3934
  • Reception intake
    • Gather information

      • Location (Building & Room)
      • Issue details
      • Caller’s name
      • Caller’s phone number
    • Troubleshoot via phone if possible
    • Dispatch technician
      • Use Slack to contact technicians in the field
    • Create ticket
    • Technician works on issue
      • Technician resolves issue
      • Technician escalates issue
    • Update ticket
    • Resolve ticket

Customer Service Workflow - Email Support

 

Customer Service Workflow - Email Process

Requestor sends email to tsoe-av@nyu.edu

  • Team intake

    • Assess subject of email

      • If equipment issue:

        • Create ticket
        • Schedule troubleshooting
        • Reply to email confirming next steps
      • If support request:
        • Create ticket
        • Collect information for support
        • Schedule support on calendar with information collected
        • Reply to email confirming support
      • If digital signage request:
        • Create ticket
        • Post content in Zignage
        • Reply to email confirming posting of content

Office Hours

Media Services support follows the NYU academic calendar.

Normal Operating Hours

  • Monday – Thursday: 7:30 AM - 10:00 PM
  • Friday: 7:30 AM - 6:00 PM
  • Saturday: 9:00 AM - 3:00 PM
  • Sunday: Closed

During Finals

  • 8:00 AM - 8:00 PM

During Summer

  • 8:00 AM - 6:00 PM

Media Services repair, maintenance, and engineering follows the NYU academic calendar and occur between normal operating hours of: Monday through Friday: 8:00 AM - 4:00 PM

Repair and maintenance will be scheduled within 7-10 business days under normal Media Services workload conditions.

Note: Services outside of normal operating hours including, nights, holidays, & weekends, will be subject to overtime rates, plus travel time.